Question 1

How do I register at 31win? Is it free?

Accepted Answer

Signing up at 31win is completely free and takes less than 2 minutes. Go to the Sign Up, fill in the form with your full name, email, CPF and date of birth, create a password and confirm the email you receive. Once confirmed, your account is active and ready for your first deposit. We don't charge any fee to create or maintain an account on the platform.

Question 2

Why does 31win ask for my CPF during registration?

Accepted Answer

Your CPF serves three purposes: confirming you are 18 or older, ensuring each person holds only one active account, and meeting Brazilian legal requirements for user identification. Your CPF is stored with encryption and is not used to check your credit score or shared with third parties beyond what is required for identity verification, in accordance with the Privacy Policy at 31win.

Question 3

When do I need to submit verification documents (KYC)?

Accepted Answer

Identity verification (KYC) is required before your first withdrawal. You can deposit and bet normally without KYC, but when you request your first withdrawal, the 31win will request a photo ID (national ID, driver's license, or valid passport) and a proof of address issued within the last 3 months. The review takes up to 48 business hours after full submission. We recommend uploading your documents right after creating your account to avoid delays on your first withdrawal.

Question 4

Can I have more than one account at 31win?

Accepted Answer

No. Each person may only hold one active account at 31win. Creating a second account is a violation of the Terms and Conditions and may result in both accounts being blocked. If you've lost access to your original account, do not create a new one — contact support via 24h live chat with your CPF to recover access. The team can identify and reactivate your account quickly.

Question 5

I forgot my password. How do I recover access?

Accepted Answer

Go to the 31win login, click "Forgot my password" and enter your registered email address. You'll receive a secure reset link within 2 minutes. The link expires in 30 minutes — if it does, simply repeat the process. If you no longer remember your email, contact live chat 24/7 with your CPF so the team can locate your account.

Question 6

Do I need to download an app to use 31win on mobile?

Accepted Answer

No. The 31win is fully responsive and works on any Android or iPhone browser — Chrome, Safari, or any other. All features are available on mobile: live betting, casino, poker, deposits and withdrawals via Pix, and account settings. For even faster access, you can save the site as a shortcut on your phone's home screen.

Question 7

How do I enable two-factor authentication (2FA)?

Accepted Answer

After logging in, go to "My Account" → "Security" → "Two-Factor Authentication". You can enable 2FA via SMS to your registered mobile number. Once active, every login from a new device will require a code sent to your phone. We strongly recommend enabling 2FA — it's the most effective protection against unauthorized access.

Question 8

What is the minimum deposit amount at 31win?

Accepted Answer

The minimum deposit at 31win is R$ 20.00 via Pix. For other methods, the minimum amount may vary — check the details on the Deposits & Withdrawals. The fastest and recommended method is Pix, with funds credited in seconds, available at any time — including late nights, weekends, and national holidays.

Question 9

What payment methods are accepted for deposits?

Accepted Answer

The 31win accepts all major Brazilian payment methods: Pix (recommended — funds credited in seconds), boleto bancário (up to 3 business days to clear), credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. No fees are charged on deposits. Every BRL you deposit goes entirely to your account balance.

Question 10

How long does it take for a deposit to reach my account?

Accepted Answer

It depends on the method used. Via Pix: credited in seconds, available immediately. Via credit card or PicPay: usually within 10 minutes. Via Mercado Pago: up to 15 minutes. Via TED: up to 1 business hour after the transfer. Via boleto bancário: up to 3 business days after payment. If your deposit takes longer than expected, contact the 24h live chat at 31win with the transaction receipt.

Question 11

Does 31win charge fees on deposits?

Accepted Answer

No. The 31win does not charge any fees on deposits. The full amount you transfer goes directly to your account balance. For boleto bancário, a fee may be charged by the issuing bank depending on your bank — but 31win does not charge any fees on deposits.

Question 12

Is there a maximum limit per deposit?

Accepted Answer

Yes, there are operational limits per transaction and per period, which vary depending on the payment method used. For details on the specific amounts for each method, see the Deposits & Withdrawals or reach out via 24h live chat. You can also set lower custom deposit limits through the responsible gambling tools in your account — a good habit for keeping your spending in check.

Question 13

How do I withdraw at 31win? How long does it take?

Accepted Answer

To withdraw at 31win, log in, go to "My Account" → "Withdraw", choose your method, and enter the amount. The fastest option is Pix: withdrawals are processed in under 15 minutes, available 24/7, including weekends and holidays. Before your first withdrawal, you'll need to complete identity verification (KYC) by submitting a photo ID and proof of address.

Question 14

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount via Pix at 31win is R$ 20.00. For other withdrawal methods, minimum amounts may vary. Check the latest details on the Deposits & Withdrawals. The 31win does not charge withdrawal fees — the amount you request is the amount you receive to your registered Pix key.

Question 15

My withdrawal is taking longer than expected. What should I do?

Accepted Answer

Via Pix, the standard processing time is up to 15 minutes. If that time has passed, check: (1) that your registered Pix key is correct and active; (2) that your KYC verification is complete; (3) whether there are any pending items in the "Withdrawals" section of your dashboard. If everything looks good and the withdrawal still hasn't arrived, contact the 24h live chat at 31win with your withdrawal request number. The team will review and resolve it within the same conversation.

Question 16

How do I add or update my Pix key for withdrawals?

Accepted Answer

Go to "My Account" → "Financial Details" → "Pix Key" to register or update your key. The Pix key must be linked to a bank account under your CPF — withdrawals to third-party keys are not permitted for security reasons. If you have trouble updating your key, reach out to support via the 24h live chat.

Question 17

Why can't I withdraw my bonus balance?

Accepted Answer

Bonus balances at 31win have a wagering requirement (rollover) before they can be withdrawn. The specific rollover for each promotion is described in the Bonus Terms, accessible in the Promotions. Your own deposited balance (not bonus funds) can be withdrawn at any time after completing KYC, with no wagering requirement. If you have questions about the rollover status of your bonus, the 24h live chat can check in real time.

Question 18

What sports and competitions can I bet on at 31win?

Accepted Answer

The 31win offers betting on over 30 sports. In football, there are markets for Brasileirão Série A and B, Copa do Brasil, Campeonato Paulista, Campeonato Carioca, Copa Sul-Americana, and Libertadores. Beyond football, you can bet on basketball (NBB and NBA), volleyball, MMA/UFC, e-sports (CS2, League of Legends), tennis, boxing, and much more. Live betting is available for major events with odds updated in real time.

Question 19

What types of bets (markets) are available?

Accepted Answer

For each match, the 31win offers dozens of markets: full-time result (1X2), half-time result, Asian and European handicap, total goals (over/under), both teams to score, corners, yellow and red cards, exact score, first team to score, goalscorers, and much more. For live betting, markets update in real time as the match unfolds.

Question 20

What happens to my bet if the match is cancelled or postponed?

Accepted Answer

If an event is canceled or postponed before it starts, the bet is automatically canceled and the staked amount is returned to your account balance at 31win. If the event is postponed and rescheduled within 48 hours of the original time, the bet may be kept open — this depends on the sport. The specific rules for each sport are described in the Terms and Conditions. If in doubt, the 24h live chat can clarify the status of any bet.

Question 21

Can I place parlay (combo) bets at 31win?

Accepted Answer

Yes. The 31win supports single, double, treble, and accumulator bets with multiple selections. To build an accumulator, add each selection to your bet slip — the odds will multiply automatically, increasing your potential return. Minimum and maximum odds limits apply per selection and per accumulator. For live accumulators, additional restrictions may apply depending on the markets selected.

Question 22

Does 31win offer cash out (early bet settlement)?

Accepted Answer

Yes, 31win offers cash out on selected bets — both pre-match and in-play. When available, the cash out value appears under "My Bets" in your account. The amount is calculated in real time based on current market odds. Cash out may not be available for all events, markets, or bet types.

Question 23

Does 31win offer special odds for the Libertadores and Brasileirão?

Accepted Answer

Yes. The 31win offers boosted odds for matches involving Brazilian clubs in the knockout stages of the Libertadores, plus special promotions for Brasileirão Série A classics, Copa do Brasil finals and key dates on the national sports calendar. Check active offers at Libertadores and Football, and keep an eye on the Promotions for occasional special odds.

Question 24

How many games does the 31win casino have?

Accepted Answer

The 31win features over 3,000 games from internationally certified providers. The catalog includes: slots with progressive jackpots and varied mechanics (megaways, cluster pays, etc.), crash games, European and American roulette, baccarat, blackjack, casino poker, and live tables with real dealers streaming 24 hours a day. All games use RNG (random number generator) certified by independent auditors, and the RTP is displayed on each game's info sheet.

Question 25

Are the casino games fair and audited?

Accepted Answer

Yes. All casino games at the 31win use a certified RNG (Random Number Generator) audited by independent testing agencies. This ensures results are genuinely random and cannot be manipulated — by the platform or the player. The RTP (Return to Player) for each slot and casino game is available on the game's own info page, before you start playing.

Question 26

How do the crash games at 31win work?

Accepted Answer

Crash games are games where a multiplier starts at 1x and climbs progressively until it "crashes" (stops) at a random point. The goal is to cash out before the crash — the higher the multiplier when you cash out, the bigger the win. You set the bet amount and can configure an auto cash-out at a specific multiplier. Each round lasts only a few seconds. The crash games at 31win are audited and the history of previous rounds is available to view during gameplay.

Question 27

How does the 31win poker room work?

Accepted Answer

The poker room at 31win operates 100% in Brazilian Portuguese. Texas Hold'em and Omaha are available at cash game tables with different stake levels, plus tournaments with structures published before they begin. Weekly freerolls — free tournaments with no buy-in — are open to all registered users. All tables are monitored against bots and collusion. For more details on tournaments and structures, visit Poker.

Question 28

Is the live casino available overnight and on weekends?

Accepted Answer

Yes. The live tables at 31win — baccarat, roulette, blackjack and other games with real dealers — run 24 hours a day, 7 days a week, including public holidays. The stream is continuous and tables rotate with different dealers throughout the day. You can play late at night, on weekends and on any national holiday without interruption.

Question 29

What welcome bonus is available for new users?

Accepted Answer

The 31win offers a welcome bonus for new accounts tied to your first deposit. The specific terms — percentage, maximum amount, and rollover requirement — are published on the Promotions and are updated regularly. We recommend checking the current offer before creating an account. All bonuses have clear Terms published before you opt in, with no hidden clauses.

Question 30

What is a rollover and how does it work?

Accepted Answer

Rollover (or wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw any winnings generated by it. For example: if you received a BRL 100.00 bonus with a 10x rollover, you need to place BRL 1,000.00 in qualifying bets to unlock the withdrawal. Your rollover progress is shown in the bonus section of your dashboard. Each promotion has its own rollover detailed in the Terms — read them before activating.

Question 31

How do I use a promo code at 31win?

Accepted Answer

Promo codes can be entered in the "Promo code" field during registration at 31win or, for existing users, in the promotions section of your account before making a qualifying deposit. The code automatically activates the bonus linked to it. Each code has specific conditions — check the Terms before applying to make sure you meet the offer's requirements.

Question 32

Are there regular promotions beyond the welcome bonus?

Accepted Answer

Yes. The 31win runs regular promotions for active users, including weekly reload bonuses, boosted odds on Brasileirão classics and Libertadores matches, poker tournament bonuses, and special promotions during the Copa do Brasil and other key dates on the Brazilian sports calendar. All active promotions are published at Promotions. Users who opted in to marketing communications are notified about new offers by email.

Question 33

What responsible gambling tools does 31win offer?

Accepted Answer

The 31win offers: deposit limit (daily, weekly or monthly), loss limit, session pause (24 hours to 7 days), temporary self-exclusion (30 to 180 days) and permanent self-exclusion. All tools are free, take effect immediately upon request and cannot be reversed before the set period ends. For full details, visit Responsible Gambling.

Question 34

Can I cancel a self-exclusion before the period ends?

Accepted Answer

No. Self-exclusions at 31win — temporary or permanent — cannot be reversed before the set deadline, even if you contact support. This is a deliberate design choice: tools that can be switched off on impulse don't protect anyone. If you requested 30 days, the account remains locked for 30 days, no exceptions. Permanent self-exclusion is final and irreversible. During any self-exclusion, all marketing emails are blocked automatically.

Question 35

How do I set a deposit limit on my account?

Accepted Answer

Go to "My Account" → "Responsible Gambling" → "Deposit Limit" and set the maximum amount per day, week or month. Limit reductions take effect immediately. Limit increases have a 24-hour waiting period — this exists to prevent impulsive decisions. You can also set the limit via 24h live chat, and the agent will configure it in real time during the conversation.

Question 36

Where can I get help if I think I have a gambling problem?

Accepted Answer

The first step is recognizing the problem — and that already takes courage. If you've noticed a concerning pattern, reach out to the 31win at any time: the team is trained to handle this topic with respect and confidentiality, without judgment, and can activate any protection tool immediately. For professional support specializing in behavioral addiction, contact mental health services through SUS in your city. You can also visit the full page on Responsible Gambling with detailed guidance.

31win FAQ – Complete Answers for You

Everything you need to know about 31win

Categories on this page

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Deposits

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Sports Betting

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Responsible Gambling

Why 31win is the right choice for you

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