31win Terms and Conditions – Platform Usage Rules

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legal agreement between you ("User") and the 31win ("Platform"), governing access to and use of all services available at 31win.click, including Sports Betting, online casino, poker, and any other products that may be added in the future.

By accessing the site, creating an account, making a deposit, or placing a bet, you expressly confirm that you have read these Terms in full, understood them, and agree to comply with them. This acceptance is mandatory to use any feature of the 31win.

The 31win reserves the right to update these Terms periodically. Significant changes will be communicated with reasonable advance notice by email or via a platform announcement. Continued use of the services after such notice constitutes acceptance of the updated terms.

Eligibility and Registration

To create an account at 31win and use its services, the User must meet the following mandatory requirements:

• Be at least 18 years of age on the date of registration.
• Be a resident of Brazil or have legal authorization to use online betting services in the country.
• Hold a valid CPF registered and in good standing with the Receita Federal do Brasil.
• Not be barred by any court or administrative order, or by an active self-exclusion on any platform in the industry.
• Not be an employee, service provider, or direct family member of a collaborator of the 31win.

Each User may hold only an active account on the platform. Creating multiple accounts is strictly prohibited and will result in the immediate cancellation of all balances and pending bets, with no right to a refund.

During registration, the User must provide accurate, complete, and up-to-date information. False or outdated information may result in account suspension and withdrawal holds until the situation is resolved. The 31win is not responsible for issues arising from incorrect information provided by the User.

Identity Verification (KYC)

The 31win follows Know Your Customer (KYC) procedures in compliance with anti-money laundering practices and user protection standards. Identity verification may be requested at any time, but is mandatory before the first withdrawal.

Documents that may be requested include:

• Government-issued photo ID (national ID card, driver's license, or valid passport).
• Proof of address dated within the last 3 months.
• Proof of ownership of the Pix key or bank account used for transactions.
• Selfie with ID document, when required by the risk analysis system.

Document review takes up to 48 business hours after full submission. During this period, withdrawals are on hold, but the User may continue using their available balance for sports betting and casino games. The 31win does not charge any fee for the verification process.

Deposits & Withdrawals

The 31win accepts exclusively Brazilian payment methods. Accepted options include: Pix, boleto bancário, credit or debit card, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, and Banco do Brasil.

Deposits:

• Minimum amount: R$ 20.00 per transaction.
• Pix deposits are credited within seconds, at any time of day.
• Deposits via boleto bancário may take up to 1 business day to clear.
• Credit card transactions may be subject to additional review by the card issuer.
• No fee is charged by the 31win on deposits — any third-party banking fees are the User's responsibility.

Withdrawals:

• Minimum withdrawal amount: R$ 30.00.
• Pix withdrawals are processed within 15 minutes, including weekends and public holidays.
• The 31win does not charge a fee on withdrawals. Any banking fees are the responsibility of the receiving bank.
• Withdrawals must be made to the same deposit method whenever possible, as an anti-fraud security measure.
• Balances derived from bonuses are subject to rollover requirements before they can be withdrawn (see Section 08).

Sports Betting

Sports Betting at 31win cover more than 30 sports, with highlights including football (Brasileirão Série A, Copa do Brasil, Libertadores, Série B, and international competitions), basketball (NBB and NBA), volleyball, MMA/UFC, and e-sports.

General betting rules:

• Bets are only valid once confirmed by the system and assigned a ticket ID.
• The minimum bet amount is R$ 2.00; the maximum may vary by market and is displayed before confirmation.
• Live bets are temporarily suspended during events that change the score (goals, cards, substitutions) until the odds stabilize.
• If an event is cancelled or abandoned before the minimum regulatory time, bets are voided and the amount is returned to the User's balance.
• Obvious pricing errors (odds that are clearly incorrect due to a system failure) may be voided by 31win, with a full refund to the User.
• Parlay bets (accumulators) are allowed; each selection's outcome is independent.

The 31win reserves the right to limit the maximum bet amount on certain markets or for certain accounts, particularly where suspicious betting patterns are identified. Market limitations are applied on a technical basis and do not constitute a penalty against the User.

Online Casino

The casino at 31win offers more than 3,000 games from a range of certified providers, including slots, European and American roulette, blackjack, baccarat, crash games, and live tables with real dealers streamed 24 hours a day.

All games use an RNG (Random Number Generator) certified by independent auditors, ensuring that results are statistically random and cannot be influenced by third parties or by the 31win. The RTP (Return to Player) for each game is listed in the game's information sheet, accessible directly within the game interface.

Casino-specific rules:

• Live tables have specific betting limits displayed before each round begins.
• Progressive jackpots are paid out according to the game provider's rules, which can be found on the game's information page.
• If a technical failure occurs during a game round and the round cannot be completed correctly, the bet is refunded.
• The use of automation software, bots, or scripts in casino games is strictly prohibited.

Poker

The poker room at 31win offers Texas Hold'em and Omaha across cash game tables and regular tournaments. The platform operates as a neutral operator — it does not participate in hands played by users and only takes the rake (table commission) as set out in the published fee structure.

Poker room rules:

• The maximum rake per hand is 5% of the pot, with a cap set by the table limit, as published in the room's information section.
• Tournaments with a guaranteed prize pool have their structures and rules published on the registration page before they begin.
• Collusion between players is strictly prohibited and monitored by automated systems. Accounts found to be involved in collusion will be closed and balances withheld.
• The use of poker assistance tools (HUDs, real-time solvers) is prohibited at the tables of 31win.
• Weekly freerolls are free and open to all registered users. No buy-in required.

Bonuses & Promotions

The 31win offers bonuses and periodic promotions subject to specific terms published in each campaign. The general rules that apply to all bonuses are:

• Rollover (wagering requirement): Deposit bonuses carry a 5x rollover on the bonus amount received, unless otherwise stated in the specific promotion.
• The rollover must be completed within 30 calendar days from the date the bonus is received.
• Bets on markets with odds below 1.50 do not count toward meeting the rollover requirement.
• Cancelled, voided, or partially cashed-out bets do not count toward rollover requirements.
• Each User may receive the welcome bonus only once. Attempts to claim it multiple times using different accounts will result in the cancellation of all bonuses and accounts involved.
• The 31win reserves the right to modify, suspend, or cancel any promotion at any time, with prior notice to eligible users whenever possible.

Responsible Gambling

The 31win believes that sports betting and casino games are forms of entertainment and should be treated as such — with clear limits and mindful control. That's why we offer responsible gambling tools accessible to any User at any time.

Available tools:

• Deposit limits: Set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases take 24 hours to be applied.
• Session break: Block account access for periods ranging from 24 hours to 7 days.
• Temporary self-exclusion: Suspend access for 30, 60, 90, or 180 days.
• Permanent self-exclusion: Permanently close the account. This action is irreversible.

All tools take effect immediately upon request and cannot be reversed before the defined period expires. The 31win does not send marketing communications to users who have an active self-exclusion.

If you notice signs of problem gambling in yourself or someone close to you, please contact the 31win or visit the Responsible Gambling for more information and support resources available in Brazil.

Prohibited Conduct

The following are expressly prohibited on the platform of 31win the following conduct:

• Creating multiple accounts to obtain bonuses in a duplicative or fraudulent manner.
• Use insider information in Sports Betting.
• Fixing results in coordination with other users or external parties (match-fixing).
• Using bots, scripts, or any automated software to interact with the platform.
• Making deposits using third-party cards or bank accounts.
• Attempting to systematically exploit technical glitches or odds pricing errors.
• Engage in money laundering or any illicit financial activity through the platform.
• Providing false information during registration or the KYC verification process.
• Allowing anyone under 18 to use your account, even unintentionally.

Detection of any of the above conduct may result in: immediate account suspension, balance retention for review, cancellation of pending bets and bonuses, and, where applicable, reporting to the relevant authorities. The 31win fully cooperates with investigations conducted by Brazilian regulatory and law enforcement authorities.

Account Closure

The User may request account closure at any time through the customer support of 31win. Prior to closure, all available balance withdrawals must be processed; unfulfilled bonus balances will be cancelled.

The 31win may close or suspend an account without prior notice in the following cases:

• Violation of any clause of these Terms.
• Well-founded suspicion of fraud, abuse, or unlawful activity.
• Order from a competent regulatory or judicial authority.
• Extended inactivity (account with no access for more than 24 consecutive months), with prior email notification.

In the event of account closure due to a Terms violation, the 31win reserves the right to hold balances for review for as long as the investigation requires, and this period may be extended in the event of judicial or administrative proceedings.

Privacy & Data Processing

The processing of personal data by 31win is carried out in compliance with the General Data Protection Law (LGPD — Law No. 13,709/2018). The full Privacy Policy is available at 31win.click/privacy-policy and is an integral part of these Terms.

In summary, the 31win collects and uses data to:

• Verify the User's identity and eligibility.
• Process financial transactions securely.
• Personalize the experience on the platform.
• Send marketing communications (with express consent).
• Comply with legal and regulatory obligations.

Users have the right to access, correct, delete, and port their personal data, as well as to withdraw previously given consent. Requests should be directed to the support team at 31win with the account holder's identification.

Limitation of Liability

The 31win makes every effort to keep the platform running smoothly and securely, but does not guarantee uninterrupted service availability. Scheduled maintenance windows will be communicated in advance; emergency outages may occur without prior notice.

The 31win is not liable for:

• Financial losses resulting from bets placed by the User, regardless of the outcome.
• Internet connection failures or issues with the User's device that prevent access to the platform.
• Delays in deposits or withdrawals caused by third-party failures (banks, payment processors).
• Unauthorized use of the account by third parties resulting from the User's negligence in protecting their credentials.

In all cases where the 31win is demonstrably responsible for direct damage to the User, the maximum liability is limited to the total amount deposited by the User over the last 12 months, except in cases of willful misconduct or gross negligence by the platform.

Changes to These Terms

The 31win may update these Terms and Conditions periodically to reflect changes in Brazilian law, industry practices, or services offered by the platform.

When changes are significant, the User will be notified at least 15 days in advance by email and via a prominent notice on the site. Minor changes — such as wording adjustments that do not alter the substance of the content — may be made without individual notification.

The date of the last update to these Terms is always displayed at the top of this page. Continued use of the platform after the effective date of the new rules constitutes tacit acceptance of the changes. If you do not agree with the changes, you must close your account before the effective date.

Jurisdiction and Applicable Law

These Terms and Conditions are governed and interpreted exclusively in accordance with Brazilian law, including but not limited to the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018), and the legislation applicable to the sports betting and digital entertainment sector in Brazil.

In the event of a conflict or dispute arising from these Terms, the parties agree to first attempt an amicable resolution through the customer support team at the 31win. If an amicable resolution is not possible, the courts of the district of São Paulo — SP are hereby elected as the sole jurisdiction to resolve any disputes, to the exclusion of any other, however privileged it may be.